Refund Policy

1. Our approach

We want customers to receive the SimpleStreamOverlay product described on our website and will deal with genuine purchase or technical problems reasonably. This policy supplements and does not replace any refund, repair, replacement, price-reduction or other rights that applicable consumer law gives you.

2. Digital software purchases

SimpleStreamOverlay is supplied as digital software. Cancellation and refund rules for digital content can depend on where you live, when supply begins, what you agreed to during purchase, and whether the digital content conforms to the contract. We will honour mandatory rights that apply to your purchase.

3. Faulty, misdescribed or non-conforming software

If SimpleStreamOverlay is faulty, not as described or otherwise fails to meet legal requirements applicable to your purchase, contact us promptly. We may ask for reasonable information about the issue and may offer troubleshooting, an update or another remedy where appropriate. Asking you to troubleshoot does not remove or delay a remedy that the law requires us to provide.

4. Change-of-mind requests

For digital content, statutory cancellation rights may be affected once digital supply begins where the legally required consent and acknowledgement have been obtained. We do not state that every downloaded or activated purchase automatically loses all cancellation rights; eligibility will be assessed according to the law applicable to the transaction and the circumstances of supply.

5. How to request a refund

Contact us through the Support page or email simplestreamoverlay@gmail.com. Include the email address used for the purchase, approximate purchase date and a concise explanation. Do not send full payment-card details.

6. Duplicate or unauthorised transactions

If you believe you were charged twice or a transaction was unauthorised, contact us as soon as reasonably possible. We may ask for sufficient transaction information to locate the payment while avoiding unnecessary collection of sensitive payment data.

7. Refund method and timing

Approved refunds are normally returned through the original payment method using our payment provider. Processing times can depend on Square, the card network and your bank. A bank may display a pending refund before the payment provider reports the refund as fully completed.

8. Licence and download access after a full refund

When a full refund is verified as completed, the associated SimpleStreamOverlay entitlement may be revoked and active device credentials invalidated. Further protected-download access for that refunded entitlement may also be refused. This reflects reversal of the underlying purchase and does not limit statutory rights.

9. Partial refunds

If a partial refund is agreed, entitlement treatment depends on the circumstances and applicable law. Our automated licensing system is designed not to revoke the standard product entitlement merely because a refund remains partial; full automatic revocation occurs only after the original payment has been fully refunded.

10. Pending refunds

A refund can remain pending with the payment provider before becoming completed. During that period, the entitlement may remain active until the provider confirms the full refund as completed. This avoids revoking software based only on an incomplete or failed refund process.

11. Chargebacks and reversals

If a payment is reversed or charged back, the associated entitlement may be suspended or revoked once the reversal is verified. If you believe an entitlement was affected incorrectly, contact Support so we can investigate.

12. Abuse and fraud

We may refuse a voluntary refund request where there is credible evidence of fraud, deliberate abuse, unauthorised redistribution or manipulation of the refund/licensing process, except where applicable law requires a refund or other remedy.

13. Statutory rights

Nothing in this Refund Policy excludes, restricts or replaces statutory rights or remedies that cannot lawfully be excluded. If consumer law gives you a remedy that is more favourable than this voluntary policy, the legal right takes priority.

14. Contact

Refund questions can be sent through our Support page or to simplestreamoverlay@gmail.com.