Refund Policy

This document is a structured product placeholder, not legal advice or a final launch document.

Status: launch placeholder requiring legal review and alignment with the selected payment provider and consumer law.

Eligibility

Define the refund window, conditions, exclusions and statutory rights applicable to digital software sales.

Technical issues

Where appropriate, provide a support path before refund while preserving the customer's legal rights.

Entitlement changes

When a refund is verified, the server should update the purchase record and revoke or expire the associated entitlement and future secure-download access.

Chargebacks

Verified chargebacks should be handled through the payment-provider event flow with idempotent licence-state changes and audit logs.